WARNING: FRAUDOLENT WEBSITES

Online scams: how to protect yourself

Recently, we have detected an increase in online scam attempts involving unauthorized websites, Instagram, Facebook, and TikTok profiles pretending to be Zamberlan, selling fake or nonexistent products. These fraudulent websites use our brand and images to deceive customers and are mainly promoted through sponsored posts on social media.
Just as with physical stores in real life, it is essential to carefully choose where you shop online.
We want to provide you with all the necessary information to help you identify these fake sites and protect yourself from potential scams.

How to Recognize Fake Websites

  • Excessively low prices: if a Zamberlan product is offered at a price significantly lower than on our official website or by our authorized retailers, it could be a fraudulent site.
  • Suspicious URLs: always check the web address (URL). Be wary of sites that use similar domains, like ".net", ".shop", ".store", or URLs with typos or vague and ambiguous addresses such as "www.12zpkgxqmx.world".
  • Lack of company information: authentic websites provide detailed information about the company, tax ID, contacts, and verifiable addresses. Be cautious of sites that do not offer clear contact details or physical addresses. A site lacking such data likely does not want to be traceable.
  • Grammatical or layout errors: fake websites often have spelling errors, poorly constructed sentences, or low-quality images.
  • Online reputation: before purchasing, look for online reviews of the website. Search Google for reviews from other buyers: enter the site name + reviews or opinions. Often, other users may have already reported negative experiences related to scams.
  • Unsecure payments: be careful with payment methods. Only purchase through secure and reliable payment options. Fraudulent sites almost never offer PayPal as a payment method. Avoid sites that require payment via cash on delivery, bank transfer, or untraceable methods.

Where to safely purchase Zamberlan products

To ensure your purchases are safe and authentic, we encourage you to only refer to:

What to do if you have been a victim of a scam

  • Contact our customer service: write to us at sales@zamberlan.com or call us at +39 0445660999. While we cannot refund purchases made on unauthorized sites, we will do our best to help you prevent further issues.
  • Report the scam site: we encourage you to report any suspicious site so we can take prompt action. Help us eliminate these fake websites by reporting them to Google using this link or to Meta if it involves a sponsored post, using this link. You can also report the site to relevant authorities such as the Postal Police.
  • Contact your bank: If you have made a payment via credit card or bank transfer, we recommend contacting your bank immediately to attempt to cancel the transaction and protect your funds.

Our commitment to your safety

We are committed to fighting these scams and actively collaborate with authorities and online platforms to identify and remove fraudulent websites. Your safety and trust are our priority, and we are doing everything possible to protect our customers.

Protect yourself and help us stop scams

We encourage you to be very cautious when shopping online. If you have doubts about a site, don't hesitate to contact us. With your cooperation, we can stop these fraudulent activities and ensure a safe shopping experience for all our customers.

Thank you for your trust in Zamberlan.